We've put lots of thought into ensuring a smooth, easy shopping experience and damage-proof shipping.
If there is a problem with your order, follow the steps below and we'll work with you to earn your full satisfaction. All returned items must be in new, unused condition and received within 30 days of purchase date. Please be advised that you are responsible for return shipping costs, but exchanged items will be shipped to you at no additional cost.
Step 1 - message us
Send us a message using the form below and describe the problem / return / exchange. We will respond via email within 24 hours. Please note that emails may end up in your spam folder. Packages sent back to us without prior email correspondence will be returned to sender.
Step 2 - send items
Send the item(s) along with a copy of the original receipt to:
ATTN: Customer Service
22411 Slate Oaks Lane
Richmond, Texas 77469
Step 3 - check your email
Keep an eye on your email. Once we receive your return, we'll let you know it has arrived and provide you with a status update on your refund or exchange.